Better for Business

Rise Above the Drama: How Resilient Leaders Handle ’Tricky’ People

Every leader faces them. It could be colleagues, team members, or even personalities in the boardroom who create unnecessary drama and drain your energy. The difference between surviving and thriving lies in how you handle them. Learn how resilient leaders turn conflict into clarity, protect their energy, and strengthen their teams.

Date: Thursday, 15th January 2026

Time: 11:00 AM – 12:00 PM

Designed for ambitious business leaders, directors, managers, and decision-makers who are juggling strategy with daily operations, and know the cost of difficult people on team performance, culture, and results.

Better for Business

Lead with Confidence When People Get Difficult

No matter how strong your strategy, one disruptive individual can risk and derail progress, lower morale, and slow down the whole team. Whether it’s a challenging colleague, a ‘tricky’ boss, or an employee who fuels unnecessary conflict, leaders are often left spending precious time and energy on drama instead of driving results.

This webinar equips you with the tools to break that cycle. Dr. Lizzy Bernthal, international speaker, resilience specialist, and founder of Release Your Potential, will show you how to spot the patterns that create drama in teams, and how to step into these situations with calm, confidence, and clarity.

You’ll discover how to:

  • Recognise and disrupt unproductive behaviours before they escalate.
  • Use practical resilience strategies to stay grounded under rising pressures.
  • Handle difficult people without draining your energy or authority.
  • Shift confrontation to constructive conversation that unlocks progress.

This conversation won’t be about avoiding conflict or silencing diverse opinions, it’s about leading with resilience so you can protect your energy, build trust, and keep your team focused on what matters most.

By the end of the session, you’ll feel prepared to handle difficult people with confidence, transform how your team works together, and ultimately boost overall performance.

Dr Lizzy Bernthal
Founder @ Release Your Potential
Dr Lizzy Bernthal is the founder of Release Your Potential Ltd, resilience specialist, leadership and confidence coach, international keynote speaker, and best-selling author. With 25 years’ service as an Army Lieutenant Colonel as a Nursing Officer leading teams across 18 countries, including Afghanistan, and a PhD in Resilience, Lizzy combines lived experience with academic expertise to transform leadership. Through her evidence-based S.O.A.R.1 methodology, she equips executives and organisations to boost confidence, resilience, and impact while creating cultures free of toxicity. Recognised as Global Wire Leadership Coach of the Year (2022/23) and Sustainable You Business Leader of the Year (2022), her insights have been featured in The Times, The Telegraph, and Psychologies Magazine.

Better for Business

What to expect?

Gain the practical tools to handle the people challenges that slow teams down. You’ll learn how to spot the patterns that fuel drama, stay resilient under pressure, and manage tricky colleagues at any level without losing motivation. Most importantly, you’ll discover how to shift confrontation into constructive conversations that build trust and drive results.

Spot the Patterns

How to recognise behaviours that encourage drama, trigger ‘toxic’ working environments and causes conflict within teams.

Stay Resilient

Strategies to keep calm, confident, and stay in control under pressure.

Handle ‘Tricky’ People

Practical tools to manage challenging colleagues, wherever they are in the ‘office food chain’, without losing motivation.

Shift the Conversation

Techniques to turn confrontation into constructive dialogue that drives results.

Is this for you?

This webinar is designed for:

  • Managers and Directors dealing with people challenges that hold back team performance.
  • CEOs and Founders who want to build healthier, more resilient workplace cultures.
  • Decision-makers who know the impact ‘tricky’ people can have on retention, morale, and results.

If you’re ambitious, time-poor, and want proven approaches to lead with resilience while reducing unnecessary stress, this session is for you.

About Better for Business: The Productivity Series

When you register, you’re signing up for the full 3-part Productivity Series, not just a single webinar. Each session is designed as a conversation, not a presentation. That means you’ll hear our expert guests share their insights in a practical, down-to-earth way, with a dedicated host on hand to ask the important questions and guide the discussion.

Every webinar also includes a live Q&A, giving you the chance to put forward your own challenges and get advice that matters to you.

And don’t worry if you miss a live session. Once a webinar has passed, you’ll still be able to register for the series and get instant access to any past conversations straight to your inbox to watch on-demand. You’ll also continue to receive invites to join any remaining webinars live, so you can be part of the conversation in real time.

By registering once, you’ll get access to all three events in the series:

  • Part 1 | Thursday, 16th October 2025 at 11AM – The Secret Growth Engine: Why AI-adopting organisations get more done, better – with Nick Crawford, Twist Consultancy
  • Part 2 | Thursday, 15th January 2026 at 11AM – Rise Above the Drama: How Resilient Leaders Handle ‘Tricky’ People – with Dr. Lizzy Bernthal, Release Your Potential
  • Part 3 | Thursday, 16th April 2026 at 11AM – The ROI of Wellbeing: Why Investing in Healthy Teams Pays Back in Results  with Henry Nelson-Case

Together, these conversations give you practical, actionable strategies to tackle the three biggest levers of business productivity today: AI, leadership, and wellbeing.