Finance & Operations Manager

Join a growing, collaborative team whose mission is ‘making the world more accessible’. CareScribe is building assistive technology to help people access the world and level the playing field. Our products are used by thousands of people worldwide daily. You can find out more about any of our products by visiting carescribe.io.

We believe that diverse teams create the best outcomes. We therefore encourage people of all backgrounds and identities to apply for this role.

Where You Come In

Join our small but mighty team in Bristol, where we’re transforming education and workplaces with cutting-edge assistive technology. Our mission is to create inclusive spaces where everyone can thrive. In this role, you’ll be at the heart of shaping our operations and finance; managing the finance function driving growth and scalability by establishing our operational systems and infrastructure to amplify our impact. If you’re ready to make a real difference and enjoy working with pace to have impact in solving meaningful challenges, then this could be the opportunity for you! The role will report into our Director.

What You’ll Be Doing

• Establish the operational systems and infrastructure that support scalability, growth, and efficiency across the business
• Manage the finance function, providing key strategic insights to the fractional CFO, and leadership team
• Manage and monitor cash flow
• Draft and prepare budgets and forecasts with the fractional CFO
• Align financial strategies with long-term business goals
• Review key financial metrics to track SaaS revenue performance as well as analyse and interpret SaaS metrics such as MRR, ARR, churn, CAC, and net revenue retention to provide insights and financial dashboards for real-time performance monitoring
• Collaborate with department heads to streamline operational workflows and improve team efficiency
• Implement strategies that support operational scalability as the company grows, focusing on automation, process standardisation, and efficient tool roll outs
• Oversee subscription billing cycles, ensuring accuracy and financial transparency
• Prepare compliance documentation or reports for audit
• Responsible for managing accurate financial reporting, compliance documentation, and risk management to support the company’s overall financial health and strategic objectives
• Hire, manager and mentor a team member, providing guidance to help them grow and succeed.
• Manage relationships with vendors and suppliers, ensuring smooth operations
• Roll out or optimise tools and systems to enhance scalability and efficiency
• Tackle ad hoc challenges that help us move closer to our mission of creating inclusive spaces for all

About You

• Strong knowledge of financial and operational systems, including HubSpot, Monday.com, Xero, reporting or BI tools (such as Reach or Tableau), Google Suite, and expense automation platforms (e.g., Moss, Pleo, Spendesk)
• Proven experience in finance and operations, with a focus on developing, documenting, and optimising processes and workflows to enhance operational efficiency
• Proficiency in managing operational metrics, KPIs, and performance indicators relevant to a SaaS environment
• Familiarity with project management methodologies and tools to facilitate effective project execution and team collaboration
• Strong analytical skills for assessing operational performance and identifying areas for improvement
• A finance qualification (e.g., ACA, ACCA, CIMA) is preferred
• Previous experience in a Finance Manager or Senior Operations role within a technology company is highly desirable

What We Offer

The role is a MG4 (manager, mid level), salary band: £47,600 to £59,000 depending on experience (you can view our salary bands here)

Career development and compensation

• Career progression and growth and impact frameworks
• Salary reviews every 6 months. Check out our Compensation Philosophy

Work environment

• Hybrid working with 2 days in our Bristol office located next to Temple Mead Station
• Flexible hours – choose your hours between 7.00 a.m and 8.00 p.m
• Work away scheme – work in most locations around the world for up to 10 days

Financial benefits

• Enhanced company pension contribution of 5%
• Matched giving for your fundraising events up to £200 a year
• Personal development allowance of £250 a year
• Cycle to work scheme – up to £1000 via salary sacrifice
• Death in service cover at 1 x annual salary

Time away from work

• 25 days leave (plus bank holidays), increasing to a maximum of 30 days
• 30 days paid compassionate leave 
• 10 additional days of support for anyone experiencing menopause or baby loss 
• New parent leave: up to 16 weeks full pay/8 weeks half pay, up to 6 weeks partner leave depending on length of service

Health and wellbeing

• Company sick pay – 4 weeks full pay and 4 weeks half pay
• Spill – mental health sessions with additional support for menopause or baby loss
• Health Shield – level 2 cash plan
• £500 towards diagnosis of a neurodivergent condition
• Dog friendly office – for well behaved canines

Social and community

• Friends and family – free use of Caption.Ed and TalkType for up to five people
• Regular company social events
• 2 volunteer days

Application Process

Apply directly on LinkedIn or send your CV and cover note to [email protected], our process:

☎️ Initial call with our Director of Product to find out a bit more about each other and to explore if there is a mutual interest to move things forward.

🙋 Culture and Values interview – A question and answer session exploring if you will add to our team culturally and if we have shared values.

🔀 Experience based interview – Exploring your prior product management experience and how you tackle problems.

CareScribe is an equal opportunities employer. We do not discriminate based on race, religion, sexual orientation, national origin, political affiliation, disability, age, marital status, medical history, parental status or genetic information.

Recruiters – we are not accepting speculative CV submissions for now, we will be in touch if we require your help. We will not treat any speculative CV submissions as referrals.