Hi, my name is Hannah and I am a final year History student at the University of Bristol. This summer I’m working as a Customer Success Intern at CareScribe. Here are some of my highlights so far!

Learning 

As a non-techie working in tech for the first time, a highlight for me has definitely been CareScribe’s central focus on learning and personal growth. I have been continuously challenged and have had the opportunity to learn something new every day. Thanks to the close-knit team, I was integrated very quickly and have been working on projects with the ongoing objective of learning new tools and techniques. I’ve been working with our cutting-edge technology and learning how to leverage this cool technology with the goal of improving customer experience. Although it has been a real learning curve for me, I have loved working in a fast-paced environment and have learned so much already. 

Every day is different 

As a CareScribe Intern, no two days are the same. Working for a small company has allowed me to collaborate on a variety of projects and initiatives that cross different teams. I have been exposed to many different areas of the business and this has given me a bird’s eye view of how the company is progressing as a whole. One of the things I like most about my role is how dynamic and varied it is. From collecting customer feedback, to jumping on client calls, to hearing sales pitches, to testing our software, to implementing new Customer Success tools, I have been immersed into the world of CareScribe’s two products, TalkType and Caption.Ed, in a very short space of time. 

Culture

Two things that have really stood out to me at CareScribe are people and trust. 

Every person I’ve met at CareScribe has been genuinely kind and always willing to help, which says so much about the great culture here. Each person has taught me something, whether it’s work-related or just a general life lesson. This was particularly true at our three day offsite in June where I learned about my colleagues’ varied career journeys, was inspired by stories of other women working in tech, was offered advice about my future and also bombarded with obscure references from 80s pop culture which I had to go away and google. After a long year of having online uni, meeting the team in person over beers and pizzas was a real laugh and helped me to properly bond with everyone. 

One thing that surprised me at the beginning of my internship is that everyone’s contributions are valued, regardless of their position or years of experience. As an intern, I have been encouraged to ask questions, share my opinion, and play an active role in delivering value to customers. I have been given responsibility and entrusted with projects that are helping me grow professionally and personally.

I have had an inspiring, dynamic, and interesting experience at CareScribe so far and I can’t wait to see what the rest of the summer holds! 

Hannah:)